Terms 2016-10-30T13:51:51+00:00


Terms & Conditions:

Thank you for shopping at Lil’chick, please refer below our Terms & Conditions:

This document contains the Terms and Conditions that govern your use of the Website. These Terms and Conditions describe your rights and responsibilities and what you can expect from Lil’chick Australia. Please take a few minutes to review these Terms and Conditions. Your use of the Website constitutes your agreement to abide and be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use the Website.

Lil’chick Australia reserves the right to add to, delete or change these Terms and Conditions from time to time and without notice. By continuing to use the Website, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.

Placing orders through the Web Site:

You must be at least 18 years old to place any orders with Lil’chick Australia. By using the Website you acknowledge that you are at least 18 years old.

By purchasing any goods through the Website, you make an offer to us to purchase the goods you have selected based on these Terms and Conditions. Information contained on the Website constitutes an invitation to treat. No information on the Website constitutes an offer by us to sell any goods. Lil’chick Australia reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we are unable to process or accept your order after payment is received we will contact you by email or telephone.


We reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Our communications will contain a clear link to Unsubscribe. Once you have unsubscribed we will remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

Sale of Goods and Delivery:

On your request, we will organise for the delivery of your order to your designated delivery address. Our delivery contractors are Australia Post and various couriers. Each product page will show the delivery charge for that item.

Returns Policy:

Any products proven to be faulty, or not in good working order, at no fault to the purchaser, will be replaced without charge or money refunded (not including postage/delivery fees). The purchaser is required to return the product/s before the product can be replaced or money refunded. The purchaser is required to pay the return postage/delivery fees. Lil’chick reserves the right to inspect the product/s before approving a return.


You agree to indemnify and hold Lil’chick Australia and its employees, representatives, agents, affiliates, directors, officers, managers and shareholders (the “Parties”) harmless from any damage, loss, or expense (including without limitation, reasonable legal costs and expenses on a full indemnity basis) incurred by you or by the Parties arising from any claim, demand, suit, action or proceeding by any person against you or the Parties where such loss or liability arises out of, in connection with or in respect of your use of the Website, any breach by you of these Terms and Conditions and/or any goods purchased by you from Lil’chick Australia.

Limitation of Liability:

In no event shall Lil’chick Australia or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent permitted by applicable laws, Lil’chick’ Australia’s liability is limited to an amount equal to the purchase price of the relevant good(s).

To the extent permitted by applicable laws, Lil’chick Australia does not accept any liability for:

· any damage or injury of any nature caused by the use or misuse of products purchased from Lil’chick Australia;
· errors, mistakes or inaccuracies on the Website;
· you acting, or failing to act, on any information contained on or referred to on the Website and/or any linked website;
· any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;
· any interruption or cessation of transmission to or from the Website; and/or
· any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the Website by any third party.


Unless otherwise specified, all prices quoted and sales transactions are in Australian Dollars. GST is included in sales to Australian customers but not to New Zealand customers.

Statutory Conditions and Warranties:

Statutory conditions and warranties apply. Nothing in these Terms and Conditions excludes the application of those statutory conditions and warranties. For more information about your rights as a consumer, see the ACCC website at www.accc.gov.au.

Privacy Policy

Privacy is important:

We believe that your privacy is important. Personal information for our business purposes is to be minimal, private, correct, safe and largely in your control. Except where otherwise legally appropriate we will treat your personal information as private.

Our Business:

We are principally an on-line retailer. On-line retailing can utilise a number of facilities and functions including the internet, promotional material (using various forms including paper and electronic mail outs), credit and reward schemes. As a successful retailer we carry out any or all of these means of business from time to time. We pride ourselves on excellent customer service

Personal information:

To provide you with excellent service, it is necessary to obtain personal information from time to time. We will only request and use personal information we reasonably need to conduct our business. We only send information to those who have requested it. If you have received any promotional material and do not wish to receive it then simply let us know and we will stop sending it to you.

Safekeeping and need to know handling:

To keep your personal information private we only allow access on a need to know basis.

– Your access and control:

In accordance with the privacy legislation we give you access to the personal information we hold and you can correct misinformation (except where it would be inappropriate or exempted by law e.g. – where it would require disclosing someone else’s personal details).


It is important for us that our customer’s have confidence in us and the way we handle information. It is our policy to do this.

Personal information:

1. Your personal information is collected to enable us to process your orders and/or to inform you of special promotions, new catalogues and important changes to www.lilchick.com.au business that may be of interest to you. (Note: you may choose not to receive these types of notifications) and to improve our services to you.
2. You can access and amend your personal information held by www.lilchick.com.au.
3. Only on a need to know basis will some of your information be given to our delivery couriers to enable accurate and timely delivery of your orders and/or promotional materials. Where appropriate and as allowed by law we may also provide information to our collection agency.

Our organization is owned and operated by:

Lil’chick Australia
ABN 50 754 153 865
PO Box 4123
Essendon Fields VIC 3041

Urgent Only Phone: Gregg, 0439 816 668